Associa, Director of Customer Experience
David Young is a recognized customer experience, operations, and business transformation leader with over 32 years of experience helping organizations strengthen customer relationships, improve operational performance, and achieve sustainable growth. As Director of Customer Experience at Associa, David leads enterprise-wide Voice of the Customer initiatives that transform customer feedback into actionable business insights, helping drive continuous improvement across service delivery, customer engagement, and organizational effectiveness.
Throughout his career, David has held leadership roles with industry-leading organizations including Associa, Frontier Communications, Comcast, and Time Warner Cable. He has built a reputation for developing high-performing teams, creating customer-centric strategies, and delivering measurable business results through operational excellence and data-driven decision-making. His leadership philosophy centers on service, accountability, collaboration, and empowering others to succeed. By combining strategic vision with a passion for people, David has consistently helped organizations enhance the customer experience while driving meaningful business outcomes.
David earned a Master of Business Administration from the University of Arizona Global Campus and was honored as Frontier Communications’ 2024 Changemaker of the Year, recognizing his exceptional leadership, innovation, and impact on the business. Throughout his career, he has remained committed to advancing the organizations he serves while fostering cultures built on trust, engagement, and continuous improvement.
Equally dedicated to serving his community, David has spent many years investing his time and talents in volunteer leadership and philanthropic initiatives. His commitment to service is reflected through various community roles, including serving as Vice President of his son’s Parent Teacher Association and as Director of Operations for his homeowners’ association. He has also supported youth development through the Big Brothers Big Sisters mentoring program and contributed to numerous community outreach and support efforts focused on strengthening families and neighborhoods.
Originally from the Chicago area, David and his wife have been married for more than 33 years and have proudly raised their family in Frisco, Texas, where they have lived for the past two decades. Together, they have two adult sons, one currently attending college and the other pursuing a career in aviation through pilot training.
As a member of the Associa Cares Board, David brings a unique combination of business leadership, customer advocacy, operational expertise, and a lifelong commitment to service. He is passionate about making a positive difference in the lives of others and helping advance Associa Cares’ mission of supporting associates and communities in times of need. Through both his professional and volunteer endeavors, David remains dedicated to building meaningful relationships, creating positive experiences, and leaving a lasting impact on the people and communities he serves.
